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Privacy Policy

Last Updated: 24/03/25

DockFlow (“we”, “our”, or “us”) is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or purchase our software product.

1. Data Controller The data controller responsible for your personal data under this Privacy Policy is: DockFlow
Address: Boris Rumenov 9, Sofia, Bulgaria
Email: Asafmazuz@gmail.com

2. Information We Collect We may collect and process the following types of personal data:

  • Identification Information: Name, email address, billing information.
  • Technical Information: IP address, device type, browser type, operating system, and usage data.
  • Transaction Information: Payment data (via third-party processors), purchase history.
  • Communications: Any correspondence sent to us by email or through forms.

We collect this data when:

  • You visit our website.
  • You purchase or use our product.
  • You contact us for support or inquiries.

3. Legal Basis for Processing We process your personal data based on the following lawful bases:

  • Performance of a contract: To deliver the product you purchased.
  • Consent: When you subscribe to marketing or cookies.
  • Legal obligation: For compliance with legal requirements.
  • Legitimate interest: To improve our product, ensure security, and communicate with users.

4. How We Use Your Data We use your personal data to:

  • Process your purchase and provide access to the DockFlow application.
  • Respond to your inquiries and support requests.
  • Send administrative and transactional communications.
  • Improve website functionality and user experience.
  • Prevent fraud and ensure security.

We do not use your data for profiling or automated decision-making.

5. Data Sharing and Disclosure We do not sell your data. We may share your data with trusted third-party service providers strictly for operational purposes:

  • Payment processors (e.g., Stripe, PayPal)
  • Email communication tools (e.g., transactional email providers)
  • Web analytics services (e.g., Google Analytics)

These providers are contractually bound to protect your information and comply with data protection laws.

6. International Transfers Your data may be transferred and processed outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Adequacy decisions where applicable.

7. Data Retention We retain your personal data only as long as necessary for the purposes stated in this Policy or to comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

8. Security Measures We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption on our website.
  • Secure access controls.
  • Regular software and server updates.

Despite these measures, no method of transmission over the internet is completely secure.

9. Your Rights Under GDPR You have the following rights regarding your personal data:

  • Right of access – to obtain a copy of your personal data.
  • Right to rectification – to request correction of inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data.
  • Right to restrict processing – to limit how we use your data.
  • Right to data portability – to receive your data in a structured format.
  • Right to object – to object to processing based on legitimate interests.
  • Right to withdraw consent – to withdraw previously given consent.

To exercise any of these rights, contact us at Asafmazuz@gmail.com. We will respond within one month.

You also have the right to lodge a complaint with your local data protection authority.

10. Cookies and Tracking We use cookies and similar technologies to:

  • Ensure website functionality.
  • Understand user behavior for analytics.
  • Remember preferences.

You can manage cookie settings via your browser or opt-out options on our website.

11. Children’s Privacy: Our website and product are not directed to individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in practices, laws, or technology. Updates will be posted on this page with a new effective date.

13. Contact Us If you have any questions, concerns, or wish to exercise your rights, please contact: DockFlow
Email: Asafmazuz@gmail.com
Address: Boris Rumenov 9, Sofia, Bulgaria

Thank you for trusting DockFlow. We are committed to safeguarding your privacy and data.